Welcome to the AET community! Each and everyone’s support plays an important part in providing education to some of the most excluded but determined people in the world. One of the ways we try and make sure you feel appreciated is to always respect you and your gift.
Our pledge is how we make sure that happens
Your Donation, Your Call
All donations, regardless of size or frequency, represent a generous contribution. In asking for your support, we strive not to put undue pressure on you to donate and we respect your decision if you need to stop or end your donation.
Your Contact Information is Safe
Africa Educational Trust does not buy, sell or trade donor contact information. All your contact information is stored securely and is never shared, traded or sold to third parties. AET does not employ third parties to fundraise on our behalf, so only designated staff members will ever see your information. If you wish to be removed from our contact list, please let us.
Your Debit/Credit Security is Key
All online payments are processed through a secured payment gateway. We do not see or store your debit/credit card information. Information received by phone or mail is securely destroyed after payment is processed.
You should hear about the Impact you’ve made
We work to acknowledge and thank all our supporters. Every single donation makes a difference to our work and we want you to know about it. Through our website, newsletters, social media and emails we hope to keep you up-to-date with what we’ve been able to achieve because of you.
You Don’t Need to be Overwhelmed
We spend a fraction of what other charities do on fundraising and marketing and we work hard to stay in touch in the most cost-effective way, which includes NOT flooding your inbox or mail box with information.
But it’s your call on how you hear from us and you can unsubscribe from any of our updates or let us know if you want to customise when and how you receive information.
You Deserve a Quick Response
You deserve excellent customer service and we work hard to get back to you as quickly as possible. Please keep in mind that we have a very small staff team, some of whom are part time and it can occasionally take a bit of time to make sure the best person to answer your query gets back to you.
Due to COVID19, we are working remotely. Please contact us via email and we’ll respond as soon as possible.
Give with Confidence
As a member of the Fundraising Standards Board (FRSB), Africa Educational Trust has made a public promise to adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity, enabling you to give with confidence.
Should you have any concerns about the way we fundraise, we have a robust complaints process. We encourage you to get in touch with your feedback. And, if you are unsatisfied with the way we handle your concerns, you can also contact the independent regulatory, the FRSB.
To make a complaint, please call 020 7841 1072 or email us at info@africaeducationaltrust.org.
